Animal Licensing Portal: Efficient Animal Management

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MRF Animal Licensing is a modern online ecosystem developed in partnership with Canadian municipalities to support efficient animal licensing and enforcement. Built with native integration to MRF Enforcement Center, officers can easily verify and enforce licenses directly within their daily Records Management and E-ticketing workflows.

MRF Animal Licensing is built using two interfaces, Public and Admin.

Pictured below is the Public interface.

Designed for ease of use on both desktop and mobile devices, the Public Interface allows residents to quickly register and license their pets online. Payment requirements are fully configurable and can be processed through either an MRF-provided payment system or an existing municipal payment processor.

After creating an account, residents can log in anytime to update pet information, manage licenses, and complete renewals. The interface can also be customized with municipal branding, including colours, logos, and helpful text to support residents throughout the process.

Public Interface Highlight Features:

  • Dedicated accounts for each resident, address verification via GIS integration
  • Foster and Service animal licensing supported
  • File attachments, for pet photos or documentation
  • Configurable mandatory fields
  • Multiple pets can be licensed at the same time
  • Co-Owner and Emergency Contact information supported
  • Supported on desktop and mobile web browsers
  • Configurable branding
  • Email and Phone number verification for accounts
  • Information accuracy declaration available
Pictured below is the Admin interface.

The Admin Interface is a secure, login-controlled dashboard that allows municipal staff to manage all aspects of the animal licensing system. New paid licenses and verified registrations are automatically collected under Tag Management, enabling staff to efficiently issue physical tags and documentation to residents.

Integrated GIS address validation ensures that resident mailing information is accurate and standardized. License renewal reminders can also be configured to automatically notify residents prior to expiration.

The animal licensing database can be synchronized with MRF Enforcement Center, allowing officers to access and verify licensing information directly within their enforcement workflows.

Dedicated menus for admin staff include:

  • Animal Management: Search and edit animal information, inspect payments, view event log, & more.
  • Pending Foster/Service: Review and process applications for foster or service animals.
  • Customer Management: Search and edit customer information, inspect payments, link to animal, & more.
  • Payment Reminders & Requests: Search, setup, and issue payment requests to customers. Automated email requests and reminders configurable. Use for any fees related to pets.
  • Tag Management: Process paid licenses and issue tags. Search and edit tag information. Inspect history & more.
  • Past Payments: Search and inspect past payments. Export to CSV for financial records & more.
  • Past Invoices: Search and download issued invoices. Invoicing can be automated for annual license renewals. Email notifications and receipts available for residents.
  • Settings: Various system settings including: user management of staff logins and permissions, system logs, logo changes, price management, address management, system dropdown options, & more.

Highlight features of the Admin interface include:

  • Desktop and Mobile support
  • Dedicated MRF onboarding, training, support, and configuration
  • Smart search and auto-complete in relevant fields
  • Configurable tables
  • Export to Excel for database and finance information
  • Synced with MRF Enforcement Center animal database for Officer enforcement workflows
  • Functions hidden or enabled based on client preferences
  • Single-sign-on support
  • Finance integrations available

Testimonial

MRF Animal Licensing has modernized animal licensing through a streamlined platform that meets the requirements for a full range of licensing services, including registering new pets, ordering replacement tags, renewing licences, and deactivating tags. Users can create an account to manage their personal information, emergency contacts, pet details, and receive automatic email notifications and updates. Agencies can then securely access the submitted information to efficiently process each request. It is refreshing to work within a platform that maintains both an animal's history and the financial history associated with the account.
Rocky View County – Enforcement Services