Application Support Specialist

MRF Geosystems Corporation is currently is seeking a Client Services / Technical Support Specialist.

Key Responsibilities:

• Respond to support requests from enforcement users via web portal, email, and phone.
• Troubleshoot software issues, escalate bugs as needed, and communicate resolutions clearly.
• Assist users in submitting change requests properly, while ensuring they are directed to the appropriate team for evaluation.
• Document support interactions accurately in the ticketing system.
• Follow established workflows and escalation procedures.
• Track all assigned tasks to completion, ensuring nothing is missed or delayed.
• Communicate updates to users clearly and professionally, with a strong focus on user experience.
• Participate in internal discussions to improve support processes and documentation.
• Maintain confidentiality and handle sensitive enforcement-related data appropriately.
• Deliver product training sessions to new and existing users to ensure confident and accurate system usage.

Required Qualifications:

• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to follow rules and procedures consistently.
• Proven ability to manage multiple tasks in a fast-paced environment without losing track.
• Quick learner with the ability to grasp complex systems.
• High level of personal accountability — doesn't miss steps or forget tasks.
• Knowledge of enforcement processes or regulatory systems is a plus.

Ideal Candidate Traits:

• Calm under pressure and solution-focused.
• Process-driven and disciplined in execution.
• Respectful and patient with users, especially when they are under stress.
• Collaborative, but able to work independently without close supervision.